Terms and Conditions (updated 2017)
Copyright/Trademark Information pcplanetsystems.com is a registered trademark of pcplanetsystems.com. This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 1996-2016 pcplanetsystems.com, Inc. All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The name of pcplanetsystems.com. or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. pcplanetsystems.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. pcplanetsystems.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. pcplanetsystems.com is a reseller to end user customers and does accept also orders from computer dealers, exporters, wholesalers, or other customers who intend to resell the products offered by pcplanetsystems.com.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, pcplanetsystems.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. pcplanetsystems.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, pcplanetsystems.com shall immediately issue a credit to your credit card account in the amount of the charge.
Return policy and limited guarantee against defects
Every third party product you buy from pcplanetsystems.com is backed first by the product manufacturer’s warranty. pcplanetsystems.com’s 30 day limited warranty against defects, may also apply. pcplanetsystems.com’s 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or pcplanetsystems.com. Leased merchandise is not eligible for this warranty. Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only according to pcplanetsystems.com’s limited 30 day warranty described above. Hardware confirmed as defective by the product manufacturer or pcplanetsystems.com will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only. After 30 days the product manufacturer warranty is the only warranty in effect (ECS products are not covered by this terms, ECS will not honor any warranty from any products sold by PC Planet Systems). Terms and conditions may vary by product or manufacturer. pcplanetsystems.com will assist customers whenever possible in gaining satisfaction with product manufacturers. For assistance or to exchange a defective product please email us at firstname.lastname@example.org. Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without an RMA number issued by pcplanetsystems.com or when the product manufactures or distributors return policies supersede ours.
Bundled items are included while supplies last. Items of similar or greater value may be substituted.
Rebate coupon redemptions are limited to ONE PER ADDRESS only, unless otherwise noted.
There are no other express warranties or conditions respecting the equipment. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you.
Limitation of Liability
In no event shall pcplanetsystems.com or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.
Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.
If the item(s) on your order are in-stock, we will ship them as soon as possible from our main California location or from one of our drop shippers located in China. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.
UPS Ground: 3 – 8 Business Days
UPS Second Day: 2 Business Days
UPS Next Day Air: 1 Business Day
Note: Saturday & Sunday deliveries are not available.
TOTAL TIME FOR DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 180 days for in-stock items. We offer Manufacturer Discontinued products,Since all our Products are discontinued they may be Shipped out in OEM condition (Bare product only) and may be“Recertified” – Some products are returned to the manufacturer because boxes got damaged in transit, cosmetic blemishes like scratches on product surfaces, or minor defects that can be easily repaired. In many cases, a perfectly functional item is returned because of user error, not because of a problem with the item itself. These products are retested by manufacturer or its authorized third party. Any defective parts are replaced, and the product is tested to make sure it meets industry standards
“Refurbished” – Defective products outside the manufacturer’s warranty period are liquidated to a third party specialist who repairs the items. The products are tested and guaranteed to be in “as new” working condition. Refurbished products may have some cosmetic blemishes.
SHIPPING AND HANDLING RATES
Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us.
ONCE THE ORDER IS PROCESSED YOU CAN NOT CANCEL THE ORDER PLACED OF ANY PART AND/OR COMPUTER SYSTEMS/LAPTOPS, WE SHIP TO REGISTERED ADDRESSES ONLY VERIFIED THROUGH OUR AVS SYSTEM, ORDERS ABOVE $100.00 ARE NON REFUNDABLE, DISCONTINUED PRODUCTS CAN BE SHIPPED AS OEM, Ordering from Our Website Constitutes Acceptance of the Above and Listed Terms.
DUE THE NATURE OF THE PRODUCTS WE OFFER, NO REFUNDS ARE OFFERED, EXCHANGE FOR THE SAME PART OR STORE CREDIT ONLY.